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Case Study
Union Square Advertising
How a Restaurant Marketing Agency Achieved 100% Review Response Rate and
Saved 6-8 Hours Weekly While Serving 84 Restaurant Locations
The Problem:
Union Square Advertising, a specialized restaurant marketing agency with 84 restaurant client locations, was stuck in a cycle of manual digital management tasks. Their team was spending numerous hours manually updating business information across multiple platforms, struggling with inconsistent listings, and watching reviews go unanswered across their extensive client portfolio.
These problems created client friction and consumed resources that should have been dedicated to growth-driving activities.
Clients are seeing improved guest satisfaction through accurate information and timely review responses.
The Solution:
Partner with Marqii to leverage industry-specific expertise and comprehensive digital management tools. By integrating with their clients' existing POS systems and using Marqii's automated Listings Management and Review Response capabilities, Union Square Advertising transformed their workflow from reactive maintenance to proactive client service.
The Results:
6-8
Hours saved (almost a full work day)
100%
Review response rate
0
listings discrepancies
<1
hours per week spent on menu updates across all platforms
"Our experience with Marqii has been outstanding, nothing less - the user experience and customer service have been amazing since day 1. It’s been a game-changer knowing our clients’ information will be updated accurately across all platforms the first time, every time. Plus, the time savings allows my team to focus on client relationships and expanding our business.”
Gabrielle Brewer, Digital Marketer/Social Media Manager
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Digital Hospitality, Simplified.