Case Study

Automating Review Responses

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How Tso's Chinese Delivery saved 27 hours and generated responses to more than 100 reviews in 4 months with Marqii's Managed Review Response service

The Problem:

Tso's Chinese Delivery, Austin's favorite Chinese takeout and delivery restaurant, was struggling to manage the high volume of reviews they receive across their four locations.

Need to reduce time spent responding to reviews, but maintain a personalized touch

The Solution:

Partner with Marqii and use Marqii's Managed Review Response service to create automated, personalized responses to all reviews using a mix of AI and HI (Human Intelligence).

After 4 Months:

104 Review Responses

Per mOnth Generated with Marqii's Managed Review Response

27 hours saved

*Each Manual review Responses Takes an estimated 3-5 minutes

Groucho's Deli Case Study Data

"Marqii's Managed Review Response service brings to life the great potential of artificial intelligence to dynamically respond to the growing and developing needs of modern consumers. We're able to save a couple hours every day while still providing individualized attention to each and every customer."

Daniel Lee
Marketing Manager, Tso's Chinese Delivery

Learn More About Managed Review Response

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