Case Study

30-Location Deli

purple line break

How Groucho's Deli more than doubled their review response rate, increased their star rating, and saved 2 weeks of time with Marqii's Managed Review Response

The Problem:

Groucho's Deli, a family-owned neighborhood deli with 80+ years of excellence, was struggling to manage the high volume of reviews they receive across their 30 locations.

Want to engage with Customers to build Loyalty and Win More "Near Me" Searches

The Solution:

Partner with Marqii and use Marqii's Managed Review Response service to create automated, personalized responses to all reviews using a mix of AI and HI (Human Intelligence). Response times went down, ratings went up, and Groucho's Deli got valuable insights from their guest feedback.

After 6 Months:

244 Review Responses

Per mOnth Generated with Marqii's Managed Review Response

2 Weeks

(75 Hours)

*Each Manual review Responses Takes an estimated 3-5 minutes

69% Increase

in response rate, even as review volume doubled

4.6 Stars

Avg rating went up over .2 points = appearing more frequently in "best" restaurant searches

Groucho's Deli Case Study Data

"Handling customer feedback for 30 locations was overwhelming and resource-intensive. Partnering with Marqii has been a game-changer, saving us numerous hours and boosting our response rate despite the increase in review volume. The combination of AI and Human Hospitality Intelligence in Marqii's service hasn't just made our processes more efficient, it's improved our 1:1 connection with our guests, affirming our commitment to excellence and customer satisfaction that has been the cornerstone of Groucho's Deli for over 80 years."

Deric Rosenbaum
President, Groucho's Deli

Learn More About Managed Review Response

Schedule a Demo

Digital Hospitality, Simplified.

purple line break
Schedule a Free Demo