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Case Study
AI-Powered Review Response
How a 38-location meal delivery brand saved hours using Marqii's Suggested Review Response
The Problem:
As a catering and hot meal pickup and delivery service, Everytable receives hundreds of reviews per month. Writing personalized, on-brand, thoughtful responses to all reviews was time consuming and done by one employee to ensure quality responses.
All review responses written by the director of Customer success - not sustainable for a growing business!
Everytable needed a way to quickly draft responses that were consistent and in line with their brand standards.
Review Responses take a lot of time
The Solution:
Use Marqii’s AI-powered Suggested Review Response to create review replies in seconds.
After 2 Weeks:
50 Review Responses
Generated with Marqii's AI-powered suggested Review response
70% Time Savings
When drafting responses using suggested Review Response
Response Rate Increase
38% to 60%
"This is amazing, I love it. It makes my job 90% easier. It’s been wonderful to use, and so intuitive. Now I feel like I can give this job to someone else rather than responding to all reviews myself."
Kaelin Kakuta
Customer Success Director,
Everytable
Schedule a Demo
Digital Hospitality, Simplified.