Marqii walked Dona Deôla through claiming and verifying Google Business Profiles for its 19 unclaimed locations and creating profiles from scratch for 9 locations that didn't yet exist on Google, bringing all 30 locations onto Google for the first time. As part of that cleanup, Marqii also helped standardize the brand name across locations, which had been listed inconsistently (variations like "Dona Deôla - Saúde," "Espaço Dona Deôla - Hospital São Camilo Pompéia," and "Espaço Dona Deôla"), and built out Apple Business Connect and Apple Maps profiles for 20+ locations that had none.

On the review side, Marqii centralized review management under a single person, who now spends significantly less time on it - pulling ratings, review data, and analysis from one place instead of switching between individual store logins. The team was also coached on asking for more reviews in-store and using Google QR codes to drive volume. Marqii's Suggested Review Response, built from the brand's own voice and guidelines, gave Dona Deôla a review response process where one had barely existed before.